To clear the Play Store’s cache and data: Most people don’t clear the Play Store’s cache and data regularly, but it’s worth a shot if you’re having trouble getting apps to download on your device.ĭoing this can help give the Play Store a fresh start if it’s having trouble communicating with your device.
Move closer to the router, check if you have a stronger Wi-Fi connection, and try again.Ĭlearing the app store’s cache and data might fix the problem. If this is not displayed, or none of the bars are filled in, you may be out of range of a Wi-Fi network. Find the Wi-Fi connection indicator at the top of your screen. Open your Settings app > Wireless and Networks or Connections > tap Wi-Fi. Depending on your device, these options may be different. If you can, move to a different location (for example, go outside) and recheck your signal. You may be in an area without coverage if you don’t see a signal data indicator. If this is the case, turn Wi-Fi off and check back. Note that sometimes this will not display if you have an active Wi-Fi connection. Check that there is a data indicator (for example, 3G, 4G, 5G) next to the signal strength bars at the top of the screen. If it’s already on, turn it off and on again. You may need to select Data usage on some devices before seeing this. Open your Settings app > Wireless and Networks or Connections > Mobile data or Cellular data. Downloads don’t start, time out or remain at 0%.
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